Our Insurance Rocks!

I meant to write about this weeks ago.... but was reminded of this because of 'John Q'. Our insurance is awesome. Seriously, its not that I haven't had problems with them in the past, feeling like they should have covered something when they didn't and what not... but with this experience of actually really really needed our insurance, it has proved to be a huge blessing. Actually in past years we've always wondered if we shouldn't just cancel our insurance and pay out of pocket like friends of ours have done.... it always seemed like the money we were putting into our premiums weren't getting us anything in return because onto of that we of course had deductibles and out-of-pocket quotas. Of course now, Tate's surgery is making up for all those past years premiums and then some! Like LOTS of some!!
Anyway... on to why they're really awesome! So the end of May I called the insurance company to have Tate's surgery pre-authorized. I felt so dumb talking to the lady on the phone because she asked questions like "who is the surgeon?" so she could contact him and verify everything... I didn't know the answer... I actually still don't know that answer! We will find out who the surgeon will be the day before the surgery. So I ended up only being able to tell her Dr. Judd's name and gave her the same phone number I have, that never led me to anyone helpful at all, during that run around period of trying to get the results of Tate's tests done at Primary's.
Fast foward to the following week. Ryan kept getting calls AT WORK from the insurance company's Melaleuca representative. When ryan got the messages that this person was trying to get a hold of him, he thought it was some mistake.
So he finally called the guy back and found out that he was calling to let Ryan know that Tate's surgery has been pre-authorized. That they got everything verified and then also wanted to check on us and make sure we were alright, and to see if there was anything else we needed. The guy was super nice and very supportive about this hard situation for us.
How awesome is that? Seriously, I've never heard of insurance companies caring so much and going out of their way to lend their support. And what a weight off our shoulders to know that everything is squared away with the insurance company and that Tate's surgery is covered.